Privacy policy

In this Privacy Policy:

“We”, “Us” or “Our” means Instant Brands (Australia) Pty Ltd (ABN 59 003 708 183)

“You”, “Your” means the individuals in respect of whom We collect personal information

Introduction

We are committed to respecting Your privacy. Our Privacy Policy sets outs out how We collect, use, store and disclose Your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Personal information includes information or an opinion about an identified, or reasonably identifiable, individual. For example, this may include Your name, age, gender, postcode and contact details.

By providing Your personal information to Us, You consent to Our collection, use, storing and disclosure of that personal information in accordance with this Privacy Policy and any other arrangements that apply between You and Us.

We may change Our Privacy Policy from time to time by publishing changes to it on Our website. We encourage You to check Our website periodically to ensure that You are aware of Our current Privacy Policy.

Our website is intended for a general audience and is not intended for use by, or targeted to, minors (persons under the age of 18). We do not knowingly collect personal information from minors. If We learn that We have inadvertently collected personal information from a minor, We will delete that information from Our active databases.

What personal information do We collect?

We may collect the following types of personal information about You:

name
mailing or street address
email address
telephone number and other contact details
Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from Our website, ad data, IP address and standard web log information
details of the products and services We have provided to You or that You have enquired about, including any additional information necessary to deliver those products and services and respond to Your enquiries
any additional information relating to You that You provide to Us through, or through Your use of, Our website or other digital infrastructure
information You provide to Us through customer surveys
any other personal information that may be required in order to facilitate Your dealings with Us

Our On line store

We use several integrated and specialist online (‘world wide web / internet’) service providers who facilitate the operation of our own on-line store @ www.instantbrands.com.au and the processing and delivery of goods and services purchased by You. Any personal information collected within our on-line store is held within a secure database that is solely retained by Instant Brands Australia as the owner of that data within the scope of this Privacy Policy, but may be securely shared with our contractors or service providers for the purposes of operating our online store and the delivery of goods and services to You.

Financial information

Note that whilst personal information would also typically include financial information, such as credit card details, We don’t directly receive or retain any such financial information in respect of our online customers, rather it is provided to Our contractors or service providers for third party payment processing. partners, via their portals and on their privacy terms. Accordingly, this Privacy Policy does not govern the collection and processing of Your credit card details or other such financial information.

Community forums etc.

Note that any personal information You submit through any public-facing community forum, social networking interaction or similar facility that Our website may provide or facilitate may be made public. Others may have visibility of, and access to, such personal information and may use it or share it with third parties. We are not responsible for any such use or disclosure.

How do We collect personal information?

We may collect personal information directly from You when You:

browse or purchase Our products on, or otherwise use, Our website
communicate with Us through correspondence, chats, email, or when You share information with Us from other applications, services or websites
interact with Our content and advertising

Why do We collect, use, store and disclose personal information?

We may collect, use, store and disclose Your personal information for the following purposes:

to enable You to browse, purchase and take delivery of Our products, and otherwise use Our website
to operate, protect, improve and optimise Our service and digital infrastructure and Your experience of them, including to perform analytics, conduct research and for advertising and marketing
to send You service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by You, and otherwise to communicate with You in relation to Our products and services
to send You information and offers regarding Our products and services, and other marketing material, messages and information that We think may be of interest to You
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by Us
to comply with Our legal obligations, resolve any disputes that We may have with any of Our customers or suppliers, and enforce Our agreements with third parties
to assist You with technical support queries or other issues related to Our products and services

We do not disclose Your personal information to third parties who may hold other information about You, eg. with a view to combining those sets of information for insights as to Your preferences and interests or to personalise or enhance Your experience.

Do We use Your personal information for direct marketing?

We may send You direct marketing communications and information about Our products and services. This may take the form of emails, SMS, mail, targeted advertisements to Your social media feeds or other forms of communication, all in compliance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).

You may opt-out of receiving marketing materials from Us by:

contacting Us using the contact details set out below,
using the unsubscribe link or other opt-out facilities provided in Our marketing communications, and/or
changing the ad preferences on your social media apps.

Please note that Your social media platforms may observe any targeted advertisements We may send to Your feed, and as a result You may receive other advertisements from other businesses. That secondary targeting is the platform’s use of Your personal information, not Ours. You may be able to manage that by changing Your ad preferences on that social media platform.

To whom do We disclose Your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

Our employees and related bodies corporate
Our third party suppliers and service providers, including providers for the operation of Our website and/or Our business or in connection with providing Our products and services to You
Our existing or prospective agents
Our professional advisers
Our sponsors or promoters of any competition or similar that We might conduct via Our website
prospective investors in or acquirers of Our business, and their advisers
specific third parties authorised by You to receive information held by Us
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as otherwise required, authorised or permitted by law

Disclosure of personal information to other countries

We do not currently disclose personal information outside of Australia.

Any change in personal information disclosure as it relates to the current remit within Australia would require Us, to take reasonable steps in selecting Our contractors and suppliers (wherever they may be located) to ensure that they will handle personal information in accordance with this Privacy Policy and in a way consistent with the Australian Privacy Principles laid down by the Privacy Act 1988 (Cth).

Using Our website and cookies

We may collect personal information about You when You use and access Our website, such as which pages You visit, the time and date of Your visit and the internet protocol address assigned to Your computer.

We may also use 'cookies' or other similar tracking technologies on Our website that help Us track Your website usage and remember Your preferences. Cookies are small files that store information on Your computer, tablet, mobile phone or other device. They enable the entity that put the cookie on Your device to recognise You across different websites, services, devices and/or browsing sessions. You can disable cookies through Your internet browser but Our website may not work as intended for You if You do so.

We may also use cookies to enable Us to collect data that may include personal information. For example, where a cookie is linked to Your account, it will be considered personal information under the Privacy Act 1988 (Cth). We will handle any personal information collected by cookies in the same way that We handle all other personal information as described in this Privacy Policy.

Security

We may hold Your personal information in either electronic or hard copy form. We take reasonable steps to protect Your personal information from misuse, interference, and loss, as well as unauthorised access, modification or disclosure, and We use a number of physical, administrative, personnel and technical measures to protect Your personal information. However, the internet is not a 100% secure environment, and We cannot always guarantee the security of Your personal information. Transmission of Your personal information over the internet is at Your own risk.

Data breach notification

We will notify You (and any relevant supervisory authorities that We are required to notify) without undue delay in the event that, despite all Our security measures, Your personal information is lost, or there has been unauthorised access to or disclosure of it, in circumstances where that data breach would likely result in serious harm to You.

Links

Any links to third party websites on Our web sites are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of, or any content on, those linked websites. The privacy policies that apply to those other websites may differ substantially from Our Privacy Policy, so We would encourage You to satisfy Yourself as to their terms before using those websites or providing personal information to the organisations behind them.

Accessing or correcting Your personal information

You can access the personal information We hold about You by contacting Us via one of the contact options set out below. Sometimes, We may not be able to provide You with access to all of Your personal information and, where this is the case, We will tell You why. We may also need to verify Your identity when You request Your personal information.

If You think that any personal information We hold about You is inaccurate, please contact Us and We will take reasonable steps to ensure that it is corrected.

De-identification

We may de-identify, aggregate, disclose and otherwise use your personal information with the de-identified personal information of others for legitimate business purposes including reporting and business analysis. Once We de-identify Your personal information it will no longer be governed by this Privacy Policy.

Making a complaint

If You think We have breached the Privacy Act 1988 (Cth), or You wish to make a complaint about the way We have handled Your personal information, You can contact Us via one of the contact options set out below. Please include Your name, email address and/or telephone number and clearly describe Your complaint. We will acknowledge receipt of Your complaint and respond to You within a reasonable period of time.

If You feel that We have not satisfactorily resolved Your complaint, We will provide You with information about the further steps You can take.

Contact Us

You can contact us regarding privacy as follows:

Instant Brands Australia Pty Ltd.

Sydney Corporate Park

Level 1, 182-184 Bourke Road

Alexandria, NSW 2015

support.au@instantbrands.com

1800 251 643

Effective: 14/03/2023