Instant Brands have been leading the housewares industry for over 100 years. We sell brands you know and trust at affordable prices. We want you to love your purchase, but if you have changed your mind you can return your unwanted items purchased online as long as you have proof of purchase (Postage fees apply).
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
Outlined below is Corelle Brands Returns Policy to assist you with this process.
CHANGE OF MIND
If you have changed your mind, we may offer you an exchange or refund provided that the exchange or refund:-
Excluded change of mind items
Please choose carefully when purchasing merchandise designated as a clearance item (marked on Instant Brands receipt as CLEARANCE) as change of mind returns will not be accepted.
Sales to individuals who Instant Brands believes to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.
If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.
We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Instant Brands may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.
Proof of purchase
Refunds, exchanges or change of mind requests must be accompanied by any one of the following proof of purchase documents
Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items must be returned to: Fashion Spree Online Fulfillment C/-Corelle Brands, Shop 37, 5 Viscount Place, Liverpool NSW 2170. Returned items due to CHANGE OF MIND will only be accepted if returned at your expense.
FAULTY, DAMAGED OR INCORRECTLY SHIPPED ITEMS
If, in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our Online team at onlineaus@instantbrands.com within 2 days (48 hours) of receipt of goods.
If a return has been requested, upon receipt your return will be inspected and we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within (3-5 days).
REFUNDS (if applicable)
Once your return is received and/or investigated, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within (3-5 days).
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
CLEARANCE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded. In the event that your product arrives faulty, damaged or incorrectly shipped, your item/s will not be subject to this exclusion.
RETURN SHIPPING
To return your product, you should mail your product to: Fashion Spree Online Fulfillment C/-Corelle Brands, Shop 37, 5 Viscount Place, Liverpool NSW 2170.
You will be responsible for paying for your own shipping costs for returning unwanted item/s or exchanging items due to change of mind. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
